Refund & Cancellation Policy

LAST UPDATED: 2/11/2026

This policy applies to all orders placed on HomeTruth. It is designed to be fair for genuine issues and to prevent misuse. This policy supplements (and must be read with) our Terms & Conditions.

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1) Digital service & when it is “delivered”
HomeTruth provides a digital Buyer Intelligence Report service.
The service is considered “delivered” when the Report is:
(a) sent to your registered email, and/or
(b) made available via a download link for your order.

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2) Scope boundary
Each paid order covers research and analysis for one specific RERA-registered residential project (as identified and accepted by HomeTruth).
HomeTruth does not combine multiple unrelated projects, phases, or entities into a single standard report unless a custom scope is separately agreed in writing.
The report is prepared based on information reasonably identified from public and stated sources as of the research cut-off date. Information that becomes available after research has begun is not automatically included.

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3) Cancellation
A) Before substantive research starts
You may request cancellation for a full refund (minus payment gateway charges, if applicable) ONLY if substantive research has not started.
Contact support@hometruth.in immediately after payment if you wish to cancel at this stage.

B) After substantive research starts
Once substantive research or analysis has started, cancellation is not possible because resources are consumed. In such cases, refunds are governed only by Section 4 below.

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4) Refund eligibility (strict, objective triggers)
Refunds are granted only when the issue is attributable to HomeTruth and is objectively verifiable.
Primary remedy: correction or re-issue. A refund is issued only if correction is not feasible or not provided within a reasonable time.

Eligible triggers:
A) Non-delivery (our fault)
We fail to deliver within 5 business days of payment and assignment acceptance, excluding delays caused by:
- incomplete or unclear project details provided by the customer
- delayed responses to clarification requests
- force majeure or outages beyond our control

B) Verifiable factual error (objective, evidence-based)
A clear, specific mismatch where the Report states a material fact that is demonstrably incorrect based on the public records reviewed, and the customer provides the relevant source or page reference showing the error.

C) Material scope omission by HomeTruth
We completely omit analysis of a key section that is explicitly listed in the standard Buyer Intelligence Report scope for the accepted assignment, provided the relevant information was reasonably available from public sources at the time of research.

D) Duplicate payment (technical error)
If you are charged more than once for the same intended purchase due to a verified technical issue (such as a payment retry, double submission, or payment-gateway error), the extra successful charge(s) will be refunded after verification. The fulfilled order remains valid.
Maximum refund (if approved): the fee paid for that specific order (gateway charges may be non-refundable depending on the payment provider).

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5) Explicitly non-refundable cases
Refunds will NOT be issued for:
- Requests to expand the scope to additional projects, phases, or entities not included in the accepted assignment
- Incomplete or incorrect project details provided by the customer
- Information that was not available from public sources at the time of research
- Disagreement with interpretation, risk flags, or analytical opinions
- Email delivery issues when delivery logs show success (we will re-send)
- Use, sharing, or reliance on the report after delivery
- Change of mind after delivery

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6) How to request a refund
Email: support@hometruth.in
Subject: Refund Request – [Project name + registered email]
Include:
- Project name + registered email/phone
- Which eligibility trigger you are claiming
- Evidence supporting the claim (source links, screenshots, or page references where applicable)
Time limit: within 7 days of delivery.
Resolution SLA: acknowledgement within 48 hours; final decision within 7 working days.
Approved refunds are processed within 7–10 working days to the original payment method (gateway timelines may vary).

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7) Abuse / chargeback handling
We reserve the right to deny refunds and/or restrict access for repeated abuse patterns or fraudulent chargebacks, while preserving any rights under applicable law.

For full legal terms, jurisdiction, and limitation of liability, refer to our Terms & Conditions.

Legal Entity Name: ROBIN MARWAHA
Contact at: robin@guruvion.com . +91 8368996538